Solving the Contact Center Attrition Problem – January 23, 2019 1-2 PM ET

$10.00$49.00

TalentKeepers live webinars offer individual learning opportunities for all professionals. To register multiple individuals from your organization simply select the number of team members to attend and complete your purchase. Once your purchase is complete you will simply need to login to your TalentKeepers account, select My Account and choose Webinar Registrations. Enter in the name and email address of each attendee and their log-in credentials will be automatically emailed to them.

$49.00
$49.00
$10.00
Category:

Description

We’ve worked with many call center clients who had been through that bruising cycle of trying a variety of initiatives to lower attrition but had never been able to achieve their retention goals. Quarter after quarter, year after year, missing goal after goal. You can forgive them for being discouraged. And congratulate them for not giving up!
In this webinar, we’ll share case studies from our clients who successfully implemented changes to reduce attrition, increase retention and positively impact operations metrics of quality, NPS, and more.
You’ll learn:
• Essential strategies to cut early tenure turnover
• How to calculate the cost of agent turnover with our exclusive complimentary tool
• New metrics that will guide your tactics and measure results
• How to better leverage your front–line leaders
• Ways to improve team KPIs and performance
• New ways to actively engage recruiters and trainers in the retention process

RECORDING – If you can’t attend the live webinar, register for a recording of the webinar instead. The recording of our live webinar is available for viewing the next business day after the live event. For a Wednesday event, the webinar will be available to view beginning Thursday morning at 8:30 a.m. Eastern.  You may access the webinar from your “My Account” dashboard on Talentkeepers.com. Simply log-in to your account, select edit profile and choose downloads.

PRESENTATION SLIDES – The PDF of the presentation will enhance your learning experience for either the live or recorded webinar. Purchase now and you will be able to download the slides 24 hours in advance of the live webinar or anytime thereafter for up to 30 days after the live event.  You may access the download from your “My Account” dashboard on Talentkeepers.com. Simply log-in to your account, select edit profile and choose downloads.

Attendees will earn 1.0 HRCI general recertification credit or 1.0 SHRM PDC.
We accept credit or debit card payments for the registration fee.
Our No Worries Assurance – We know schedules are busy. If you are unable to attend the live webinar we will send you a link to recording you may view at your convenience within 30 days.