Solving the Contact Center Attrition Problem – January 24, 2018 1-2 PM ET

$49.00

We’ve worked with many call center clients who had been through that bruising cycle of trying a variety of initiatives to lower attrition but had never been able to achieve their retention goals.In this webinar, we’ll share case studies from our clients who successfully implemented changes to reduce attrition, increase retention and positively impact operations metrics of quality, NPS, and more.

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Description

First, we want to state emphatically “high agent turnover rates are not inevitable!”

We’ve worked with many call center clients who had been through that bruising cycle of trying a variety of initiatives to lower attrition but had never been able to achieve their retention goals. Quarter after quarter, year after year, missing goal after goal. You can forgive them for being discouraged. And congratulate them for not giving up!

In this webinar, we’ll share case studies from our clients who successfully implemented changes to reduce attrition, increase retention and positively impact operations metrics of quality, NPS, and more.

You’ll learn:
• Essential strategies to cut early tenure turnover
• How to calculate the cost of agent turnover with our exclusive complimentary tool
• New metrics that will guide your tactics and measure results
• How to better leverage your front–line leaders
• Ways to improve team KPIs and performance
• New ways to actively engage recruiters and trainers in the retention process

All attendees will receive 1.0 HRCI general recertification credit or 1 SHRM PDC.

We accept credit or debit card payments for the registration fee.

Our No Worries Assurance – We know schedules are busy. If you are unable to attend the live webinar we will send you a link to recording you may view at your convenience within 30 days.