Learn from the Experts at TalentKeepers!

Check Out Our Webinar Schedule!

We offer Live and On Demand webinars for your convenience.

In our webinars we are committed to providing on-going knowledge and information on talent management trends, issues and solutions to everyone seeking ways to improve employee, leader and organizational performance. Now we are offering our most popular topics in on demand webinars.  Information you need, on your schedule.

Our webinar series is widely attended by professionals in every major industry around the world.

We’d love you to join us for one of our upcoming webinars!

  
Selected webinars are certified by HRCI and SHRM for re-certification credits.   We hope to see you soon in one of our events!

Upcoming Live Webinars

Expand any of the schedules below for additional details.  New webinars are added frequently, so check back often!  Many of our webinars have been approved by HRCI or SHRM for recertification credits.

Live | Stay Interviews Strategies for Leaders – August 7, 2019 1-2 PM ET

Stay Interviews Strategies for Leaders

What do 100% of Best-in-Class organizations do to boost employee engagement and retention? Stay Interviews! Yet sadly, only 39% of all organizations train leaders to have stay interviews with their employees.* Research and practice has proven Stay Interviews must be performed by each leader with their individual direct-reports.

It’s time for your organization to become Best-in-Class and train your leaders to conduct Stay Interviews.

In this webinar you will learn a straightforward approach to train your leaders to build confidence and skill with employee conversations that boost commitment, engagement and retention.

Included in this webinar:
• What one thing causes 31% of new hires to leave within the first year* and how Stay Interviews can address the issue.
• Four key elements of a stay conversation
• Types of career preferences and how they differ by employee
• The single factor that drives 52% of unwanted turnover and the way Stay Interviews can make a dramatic impact in decreasing that turnover
• Guidelines for leader conversations
• How recognition can engage or deflate an employee
• Leader coaching tips and tactics

*2019 Workplace America Research

Attendees will earn 1.0 HRCI general recertification credit or 1.0 SHRM PDC.
We accept credit or debit card payments for the registration fee.
Our No Worries Assurance – We know schedules are busy. If you are unable to attend the live webinar we will send you a link to recording you may view at your convenience within 30 days.

Please email any questions to webinars@talentkeepers.com

Register Now
Live | Ignite Employee Engagement and Boost Agent Retention – A Case Study – September 18, 2019 1-2 PM ET

Ignite Employee Engagement and Boost Agent Retention – A Case Study

Engaged employees bring the commitment, energy, and desire to excel that deliver the meaningful experiences that customers demand.

In this insightful session we’ll be joined by Scott Newman, CEO of Transparent BPO, a leader in nearshore customer service outsourcing. We’ll highlight the successful call center initiatives which resulted in increased agent engagement and retention in his centers. You’ll discover innovative strategies for creating a culture where high performance, team work, and empowering leaders energize the people around them.

Our research shows when you’re successful at improving employee engagement and retention (particularly with important employee groups like high performers, mission-critical job roles, and Millennials), it acts like a rising tide that lifts many other key business metrics.

We’ll cover how employee engagement affects key operational performance metrics including NPS, call quality, first-call resolution, customer satisfaction, revenue and other KPIs. Engaged reps fuel your center’s results. You can greatly improve engagement and slow attrition with our proven best practices. You will learn:
• How improving employee engagement results in higher retention
• An Engagement Model which shows how to better engage your employees
• What you should do during their first 90 days to optimize employee retention
• Ways to better leverage your front-line leaders in your engagement effort
• Essential strategies to cut early tenure turnover
• New ways to actively engage recruiters and trainers in the retention process

Attendees will earn 1.0 HRCI general recertification credit or 1.0 SHRM PDC.
We accept credit or debit card payments for the registration fee.
Our No Worries Assurance – We know schedules are busy. If you are unable to attend the live webinar we will send you a link to recording you may view at your convenience within 30 days.

Please email any questions to webinars@talentkeepers.com

Register Now
Live | 4-Step Onboarding to Create A Culture of Engagement – October 16, 2019 1-2 PM ET

4-Step Onboarding to Create A Culture of Engagement

Our research shows 68% of organizations say turnover is highest during employee’s first year on the job.*
A great onboarding plan is critical to building immediate high engagement and reducing early tenure turnover. What happens during an employee’s first 30/60/90 days critically affects employee engagement and impacts how long they stay.
In fact, we have a 4-step onboarding process you can begin implementing using many of your existing resources. We’ll share new ways to actively engage recruiters and trainers in the onboarding process. Plus, we’ll discuss the importance of leaders in driving engagement.
Connecting employees to your company culture from the very beginning means they will become engaged faster and stay longer.
In this webinar you’ll learn:
• Top 3 reasons new hires learn in the first year and what you can do about them.
• How to accelerate relationship building between leaders and their new team employee
• How to build a better employee experience during their first 90 days on the job.
• How looking at your exit interviews will help you build a strong onboarding process.
• Learn tactics to reduce the risk of early turnover
• And much more
*Workplace America 2019

Attendees will earn 1.0 HRCI general recertification credit or 1.0 SHRM PDC.
We accept credit or debit card payments for the registration fee.
Our No Worries Assurance – We know schedules are busy. If you are unable to attend the live webinar we will send you a link to recording you may view at your convenience within 30 days.

Please email any questions to webinars@talentkeepers.com

Register Now
Live | Using Your Leaders to Drive Engagement - Research Study Results - November 6, 2019 1-2 PM ET

Using Your Leaders to Drive Engagement – Research Study Results

Register now to learn the very latest practices from hundreds of organizations on how to best leverage leaders to engage and retain valued employees. This 3rd Annual Workplace America Leadership survey we’ll share engagement and retention trends from organizations of all sizes across the US and in every major industry.
Through our 15 years of Workplace America research and 20 years of experience with our clients, we’ve learned the critical role leaders at all levels play in increasing engagement and retention. Now we’ve taken a closer look at how organizations are using leaders in their organizations for engagement efforts and we want to share the results with you.

Sign up today and learn:
• How employee engagement can act as a “rising tide” to lift all other key metrics including customer service, revenue, safety, quality and more.
• How leaders drive engagement in each employee.
• The best tactics to address leadership issues and their impact on retention
• The best method to measure how well each leader in your organization engages their employees.
• And Plenty More

All attendees will receive a copy of the 2018 Workplace America Leadership Survey final report

Attendees will earn 1.0 HRCI general recertification credit or 1.0 SHRM PDC.
We accept credit or debit card payments for the registration fee.
Our No Worries Assurance – We know schedules are busy. If you are unable to attend the live webinar we will send you a link to recording you may view at your convenience within 30 days.

Please email any questions to webinars@talentkeepers.com

Register Now
Live |COMPLIMENTARY Workplace America 2019 – The 15th Annual Employee Engagement and Retention Trends Survey – December 11, 2019 1-2 PM ET

Workplace America 2019 – The 15th Annual Employee Engagement and Retention Trends Survey

TalentKeepers presents the results of our national engagement and retention trends research. Register now to learn the very latest practices from over 650 companies on how to engage and retain valued employees. The study represents industries across the US and every major industry.
Learn the very latest trends and best practices in engagement and retention from the results of the 11th Annual National Workplace America™ Benchmarking Study.

A preview of some of our key findings:

73% of all organizations report that senior leaders make employee engagement and retention a strategic priority
A record 83% of organizations planned to maintain or increase their staff this year
“Employee morale and workplace culture” tops the list of things that are negatively impacted by low employee engagement. “Productivity” fell to second
68% of organizations say Early Tenure Turnover (unmanaged turnover in the employee’s 1st year) is Tied to Talent Acquisition and Onboarding

Sign up and Learn:
The most important skill leaders need to engage their team members
The next big thing in engagement
The hot tactics companies are using to retain Millennial and Gen Z employees
What it will take for you to overcome career and job issues

Registration for this HRCI and SHRM certified webinar is complimentary.
All webinar attendees will receive a copy of the full Workplace America 2019 Research Report
Webinar attendees will earn 1.0 HRCI general recertification credit or 1.0 SHRM PDC.

THIS WEBINAR IS COMPLIMENTARY

Please email any questions to webinars@talentkeepers.com

Register Now

 

On Demand Webinars

We’re making our most popular webinars available on-demand.  Register today.  You’ll have 30 days to view the recording at your convenience.  Expand any of the webinar titles below for additional details.  New webinars are added frequently, so check back often!  Many of our webinars have been approved by HRCI or SHRM for recertification credits.

On Demand | 6 Step Plan to Increase Contact Center Agent Engagement

6 Step Plan to Increase Contact Center Agent Engagement

Engaged agents lead to positive performance metrics across the board: customer satisfaction, NPS, quality, profitability. You’ve dedicated time and money to programs designed to create a positive culture to retain employees longer. If you haven’t seen the results you need, check out our proven 6-Step Plan. This webinar highlights the best tactics for call center agent retention.
Sign up for this one hour webinar and learn new strategies that are absolutely proven to deliver results.
You will learn:
• How to size your attrition problem starting with calculating the cost of agent turnover with our exclusive complimentary tool
• How to reengineer your onboarding process and make it one of your strongest retention tools
• How to develop your leaders into your greatest asset in your goal to increase retention
• How to develop relevant metrics, goals and accountability
• Ways to improve team KPIs and performance
• Essential strategies to cut early turnover
• Hear several case studies of organizations like yours

Attendees will earn 1.0 HRCI general recertification credit or 1 SHRM PDC

We accept credit or debit card payments for the registration fee.

On demand webinars are available to view twice for 30 days from your date of purchase.  Your recording access with expire after you have accessed the recording twice or after 30 days of purchase date, whichever occurs first.

To view your on demand webinar simply log-in to your TalentKeepers account anytime 24/7.

Please note that you are the registered attendee for this webinar. We are a preferred provider of recertification credits for both HRCI and SHRM.  As part of our provider terms, both organizations require us to make our registration lists available to them.  Non-registrants who access this recording will not be eligible to submit for recertification credits with either organization.

Please email any questions to webinars@talentkeepers.com

Register Now
On Demand | Creating Effective Exit Interviews

Creating Effective Exit Interviews

How valuable is your employee exit interview or survey data? What you learn from exiting employees can have a dramatic impact on organizational growth and performance.See if this sounds familiar… You ask a departing employee why they’re leaving. He responds by describing the attributes of his new employer. For example, what attracted him to the new position – better pay, schedule, benefits, etc. The responses are predictable, and they don’t often help you uncover the TRUE rationale for the change.

The real question to ask your employees is, “What made you start looking, or respond to the recruiter’s call?”

In this webinar we’ll go over the 4 Turnover and Engagement Factors our research has shown can provide a clear picture of the issues causing employees to consider leaving in the first place! Plus we’ll tell you how to create an employee exit process that yields results.

Conducting Exit Interviews or surveys can be a valuable experience for any organization, if done for the right reasons. If you truly want to increase engagement and drive employee retention then you must develop an Exit Plan that asks the right questions, in the right way and then take action on what you learn.

Attend this webinar and:
Learn the impact low engagement and high turnover has on company performance
Discover the essential elements that create lasting commitment
Hear our proven two-step process for Exit Surveys that yield even more actionable data
Understand how to take the data you gather from Exit Interviews and proactively address issues impacting your current employees.
Learn ways to better leverage your front-line leaders in your engagement efforts
Hear how to make team members feel valued and engaged in order to drive results

Attendees will earn 1.0 HRCI general recertification credit or 1 SHRM PDC

We accept credit or debit card payments for the registration fee.

On demand webinars are available to view twice for 30 days from your date of purchase.  Your recording access with expire after you have accessed the recording twice or after 30 days of purchase date, whichever occurs first.

To view your on demand webinar simply log-in to your TalentKeepers account anytime 24/7.

Please note that you are the registered attendee for this webinar. We are a preferred provider of recertification credits for both HRCI and SHRM.  As part of our provider terms, both organizations require us to make our registration lists available to them.  Non-registrants who access this recording will not be eligible to submit for recertification credits with either organization

Please email any questions to webinars@talentkeepers.com

Register Now
On Demand | How Onboarding is Your Best Engagement Tool

How Onboarding is Your Best Engagement Tool

Drive Engagement and Retention with Great Onboarding.

You get one chance to do onboarding right, so go all-out to make it a meaningful experience for your employees. What happens during an employee’s first 30/60/90 days critically affects employee engagement and impacts how long they stay. That’s why a great onboarding program is critical.

You’ve spent all that time and money getting the very best candidates in those very hard-to-fill positions. You sure don’t want to lose them in the first 30, 60, 90 days.

In this Webinar you will learn:
• Tactics to reduce the risk of early turnover
• Great tactics to speed up the time-to-productivity curve
• Essential elements that create lasting commitment in your new hires
• How to accelerate relationship building between leaders and their new employees
• Ways to actively engage recruiters and trainers in the onboarding process
• And much more

Attendees will earn 1.0 HRCI general recertification credit or 1 SHRM PDC

We accept credit or debit card payments for the registration fee.

On demand webinars are available to view twice for 30 days from your date of purchase.  Your recording access with expire after you have accessed the recording twice or after 30 days of purchase date, whichever occurs first.

To view your on demand webinar simply log-in to your TalentKeepers account anytime 24/7.

Please note that you are the registered attendee for this webinar. We are a preferred provider of recertification credits for both HRCI and SHRM.  As part of our provider terms, both organizations require us to make our registration lists available to them.  Non-registrants who access this recording will not be eligible to submit for recertification credits with either organization

Please email any questions to webinars@talentkeepers.com

Register Now
On Demand | The Emerging Workforce – Engaging Gen X, Y and Z

The Emerging Workforce – Engaging Gen X, Y and Z

Imagine a workplace of Gen X, Y and Z employees, with Baby boomers having long sailed into the sunset. Very soon these three generations will converge on the workplace. How will they shape organizations rather than the other way around? Much has been written about Gen Y (Millennials) and now we’re beginning to learn about Generation Z—those just entering college and the workplace—and how they may influence organizational dynamics in the coming years. Organizations are considering how they can use Millennials and Gen Z’s strengths, develop their valuable skill sets and create engagement to retain them longer.

Sign-up for this webinar and learn:
• What motivates Gen X, Y and Z employees
• More about each generations workplace expectations
• How the way you communicate to employees in each generation affects their engagement
• What employees look for in a leader
• How to build a culture of engagement for all generations
• How each generations’ values are reflected in their approach to the workplace
• Tactics and practices effective in engaging and retaining employees of differing generations
• And much moreIn our Workplace America 2018 survey 73% of respondents said their leaders are challenged by managing employees of different generations. Learn what you can do to educate your leaders on Millennials and Gen Z’s preferences in order to drive stronger performance, quality and profitability.

Attendees will earn 1.0 HRCI general recertification credit or 1 SHRM PDC

We accept credit or debit card payments for the registration fee.

On demand webinars are available to view twice for 30 days from your date of purchase.  Your recording access with expire after you have accessed the recording twice or after 30 days of purchase date, whichever occurs first.

To view your on demand webinar simply log-in to your TalentKeepers account anytime 24/7.

Please note that you are the registered attendee for this webinar. We are a preferred provider of recertification credits for both HRCI and SHRM.  As part of our provider terms, both organizations require us to make our registration lists available to them.  Non-registrants who access this recording will not be eligible to submit for recertification credits with either organization

Please email any questions to webinars@talentkeepers.com

Register Now
On Demand | Why Good People Leave and How to get them to Stay

Why Good People Leave and How to get them to Stay

If retention rates are a continuing challenge, then this webinar is for you. Retaining talent is once again front and center and the stakes are higher than ever. The cost of turnover is painfully high, by some estimates ½ to 1 times an employee’s annual salary. Our research shows when you’re successful at improving employee retention (particularly with important employee groups like high performers, mission-critical job roles, and Millennials); it acts like a rising tide that lifts many key business metrics; customer service, quality, safety, profitability.

With wage growth stubbornly stagnant we believe the best way to retain employees can be creating a culture of engagement. And we have strategies for you to follow which includes metrics such as data from Exit Interviews to measure your success.

Sign up and learn:
• How improving employee engagement results in higher retention
• How to use Exit Interview data to drive engagement
• What’s going on when an employee becomes disengaged
• An Engagement Model which shows how to better engage your employees
• Important factors that influence Engagement and Retention
• What you should do during their first 90 days to optimize employee retention
• Ways to better leverage your front-line leaders in your engagement effort

Attendees will earn 1.0 HRCI general recertification credit or 1 SHRM PDC

We accept credit or debit card payments for the registration fee.

On demand webinars are available to view twice for 30 days from your date of purchase.  Your recording access with expire after you have accessed the recording twice or after 30 days of purchase date, whichever occurs first.

To view your on demand webinar simply log-in to your TalentKeepers account anytime 24/7.

Please note that you are the registered attendee for this webinar. We are a preferred provider of recertification credits for both HRCI and SHRM.  As part of our provider terms, both organizations require us to make our registration lists available to them.  Non-registrants who access this recording will not be eligible to submit for recertification credits with either organization

Please email any questions to webinars@talentkeepers.com

Register Now
On Demand | Training Leaders to Drive Employee Engagement and Retention

Training Leaders to Drive Employee Engagement and Retention

We know great leadership matters in successfully driving an engaged workforce.  In our research with thousands of organizations and millions of employees we identified 11 skills your leaders need to become top performers and created award-winning online courses for each skill.

In this webinar we’ll discuss how these skills impact your overall organizational engagement levels. And we’ll break down how to assess your leader’s engagement and retention skills then provide them the tools they need to become engaging leaders.

Our training series is one of the few available that focuses exclusively on offering leaders important employee engagement and retention skills. The courses are newly updated in 2019 with refreshed content addressing tools leaders need to drive team engagement.

In this webinar learn:

  • How trust fuels employee engagement and high performance
  • How increased employee engagement impacts operational metrics in sales, service, productivity, safety and more.
  • How leaders trained in employee engagement skills will improve overall organizational engagement
  • How leaders drive engagement in each employee.
  • How to identify which managers need more training or better strategies for engaging their staff

Leaders focused on engagement create teams who will stay longer, feel more satisfied in their work, and deliver better performance.  Join us for this webinar and learn a method to drive improved leader engagement skills:

Target: assess each leaders’ capabilities and identify the right training for them

Flexibility: assign each leader the right courses for their skill development, optimize time and resources

Measure: evaluate leader progress with assessments to evaluate comprehension

Attendees will earn 1.0 HRCI general recertification credit or 1 SHRM PDC

We accept credit or debit card payments for the registration fee.

On demand webinars are available to view twice for 30 days from your date of purchase.  Your recording access with expire after you have accessed the recording twice or after 30 days of purchase date, whichever occurs first.

To view your on demand webinar simply log-in to your TalentKeepers account anytime 24/7.

Please note that you are the registered attendee for this webinar. We are a preferred provider of recertification credits for both HRCI and SHRM.  As part of our provider terms, both organizations require us to make our registration lists available to them.  Non-registrants who access this recording will not be eligible to submit for recertification credits with either organization

Please email any questions to webinars@talentkeepers.com

Register Now
On Demand | Workplace America Research Results 2019

Workplace America Research Results 2019

TalentKeepers presents the results of our national engagement and retention trends research. Register now to learn the very latest practices from over 650 companies on how to engage and retain valued employees. The study represents industries across the US and every major industry.

Attend this webinar for free by taking the Workplace America 2019 survey.Take the 8 minute survey and register to receive these valuable benefits:
• Complimentary copy of the final Workplace America 2019 Report valued at 99 Dollars.
• Complimentary registration for our Workplace America Survey Results Review Webinar April 3, 2018- a 49 Dollar value. Earn HRCI and SHRM recertification credits for attending.
• The opportunity to benchmark your survey responses to other organizations in your industry as well as Best-In-Class organizations.
• Complimentary TalentKeepers Membership.

Attendees will earn 1.0 HRCI general recertification credit or 1 SHRM PDC

We accept credit or debit card payments for the registration fee.

On demand webinars are available to view twice for 30 days from your date of purchase.  Your recording access with expire after you have accessed the recording twice or after 30 days of purchase date, whichever occurs first.

To view your on demand webinar simply log-in to your TalentKeepers account anytime 24/7.

Please note that you are the registered attendee for this webinar. We are a preferred provider of recertification credits for both HRCI and SHRM.  As part of our provider terms, both organizations require us to make our registration lists available to them.  Non-registrants who access this recording will not be eligible to submit for recertification credits with either organization

Please email any questions to webinars@talentkeepers.com

Register Now
On Demand | Lessons from 10 Years of Stay Interviews

Lessons from 10 Years of Stay Interviews

We’re approaching the 10 year anniversary of Stay Interviews, an employee engagement strategy used with great success worldwide. However, this journey has not been without missteps along the way. TalentKeepers is a recognized leader in Stay Interviews winning Human Resource Executive Magazine’s Top Product of the Year honors in 2008 for its Stay Interview system, CLEAR Connections. In this webinar, we’ll discuss what we’ve learned and take a look at how Stay Interviews have evolved into a systemic approach proven to increasing employee engagement with trackable metrics.

We’ll decode stay interviews into a 4-step process that’s proven to boost commitment, engagement, retention and most importantly performance. You’ll learn how to create a new process at your organization or enhance your current stay interview process by incorporating industry best practices like providing a meeting guide for your leaders to follow, turning data into action and much more.

We’ll cover:
• Four key elements of a stay conversation
• Types of career preferences and how they differ by employee
• How to amplify leaders’ understanding of team diversity
• Guidelines for Career Growth conversations
• How recognition can engage or deflate an employee
• Leader coaching tips and tactics
• The skills of a talent developer and coach

You will benefit from attending whether you’ve never used Stay Interviews before or you are looking for ways to improve your current Stay Interview process.

Attendees will earn 1.0 HRCI general recertification credit or 1 SHRM PDC

We accept credit or debit card payments for the registration fee.

On demand webinars are available to view twice for 30 days from your date of purchase.  Your recording access with expire after you have accessed the recording twice or after 30 days of purchase date, whichever occurs first.

To view your on demand webinar simply log-in to your TalentKeepers account anytime 24/7.

Please note that you are the registered attendee for this webinar. We are a preferred provider of recertification credits for both HRCI and SHRM.  As part of our provider terms, both organizations require us to make our registration lists available to them.  Non-registrants who access this recording will not be eligible to submit for recertification credits with either organization

Please email any questions to webinars@talentkeepers.com

Register Now

*The use of the HRCI seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for re-certification credit.