Webinar Frequently Asked Questions

Frequently Asked Questions about our Webinars

Have a question about webinar registration or payment? Expand any of the questions below for information. If your question is not here please email us at webinars@talentkeepers.com and we will respond within 48 hours.

Check out our upcoming webinar schedule

Payments

I don't have a Paypal account, how can I pay?

You do not need to have a Paypal account to pay for a TalentKeepers webinar and you do not need to create one.  Simply select the payment option, enter in your information and submit your credit or debit card information.

My company will not allow me to use Paypal, how can I pay?

Paypal is currently our only payment processor for our webinars. You do not need to have a Paypal account to pay for a TalentKeepers webinar and you do not need to create one. Simply select the payment option, enter in your information and submit your credit or debit card information.

My credit card is being rejected by Paypal, how can I pay?

Double check that the information you are submitting in the payment form; Name, Address, Phone, all must match the information on file with the credit card company. If this information does not match, your bank will not approve the transaction. For example, if a card is issued to a corporation at its headquarters in Boston with a Boston address and you enter in your local business office location address in Atlanta, your bank will not approve that payment to Paypal.

I don’t have a credit card, I only have a debit card, how can I pay?

You may use credit or debit cards for registration fees

Can I pay for 3 people to attend the webinar with one credit card transaction?

Yes. Select the number of registrations you wish to purchase in the shopping cart. Proceed with payment.  Once your transaction is complete, return to your “My Account” dashboard and select the blue button “Live Webinars” .  Here’s where you add each individual to the webinar list so they will receive log-in credentials.Enter in the name and email address of each attendee and their log-in credentials will be automatically emailed to them. We recommend you complete this process prior to 1 hour to the start of the live webinar to ensure their credentials arrive in time. These emails come directly from our web hosting service Go To Webinar. They are a high-volume emailer so depending on your IT departments settings for your email service, their emails may land in a spam or quarantine folder.

I can’t use a credit card to pay for the webinar, can you bill me?

We accept only credit or debit card payments for registration fees.

How can I obtain a copy of my receipt. for payment of the registration fee?

Thank you for registering for the webinar. A receipt for payment for the registration fee was automatically sent to the email address provided during registration.  Sometimes emails may land in spam folders or quarantine depending on your IT department settings on your email provider, so please check there first. Or you may email a request to webinars@talentkeepers.com and we will email you a copy of your receipt.

Can I buy a copy of the recording of the webinar?

Yes.  You are now able to purchase a recording of any live webinar and the presentation slides as well. We offer a discount when you purchase both the live webinar and the recording of the webinar  See individual products for pricing;

I can’t attend the webinar can I cancel and get my money back?

We understand schedules are busy. We record our webinars. If you register and pay for the webinar but are unable to attend, we automatically will email you a link to the webinar recording within 48 hours. You are welcome to view the webinar recording at your convenience within 30 days. If you would prefer instead to cancel, you may do so up until 24 hours in advance of the webinar. Just use the link in confirmation email to cancel your registration. You will receive a confirmation email on your cancellation and a credit for any fees you paid. Make sure to check your spam email folder for Go To Training auto-generated emails as they sometimes are delivered there depending on the settings your IT team has created for your email server.

I missed the webinar, can I get a refund?

We understand schedules are busy.  We record our webinars.  If you register and pay for the webinar but are unable to attend, we automatically will email you a link to the webinar recording within 48 hours.  You are welcome to view the webinar recording at your convenience within 30 days.  If you would prefer instead to cancel, just use the link in confirmation email to cancel your registration.  You will receive a confirmation email on your cancellation and a credit for any fees you paid. Make sure to check your spam email folder for Go To Training auto-generated emails as they sometimes are delivered there depending on the settings your IT team has created for your email server.

Registration

I want to transfer my registration to another person.

Yes, you may change the email address on your registration. Simply log-in to your account, select My Account on the top right of your screen and choose the blue webinar registrations button . Enter in the correct name and email address and log-in credentials will be automatically emailed to them. We recommend you complete this process prior to 1 hour to the start of the live webinar to ensure their credentials arrive in time.  Please note that only one individual may log-in on a set of credentials.

Can two people attend on one registration? We’ll be in different locations.

No. Each log-in requires a registration.

I’m registering for my manager, can you copy me on all the emails?

No. Go To Training will send all information to the email provided during registration.

I never got instructions on how to log-in to the webinar.

The instructions are in the confirmation email from Go To Training.  Make sure to check your spam email folder for Go To Training auto-generated emails as they sometimes are delivered there depending on the settings your IT team has created for your email server. If you still cannot find it, email a request to webinars@talentkeepers.com to have another reminder sent to you.

I registered but I did not get a confirmation email.

Make sure to check your spam email folder for Go To Training auto-generated emails as they sometimes are delivered there depending on the settings your IT team has created for your email server. If you still cannot find it, email a request to webinars@talentkeepers.com to have another reminder sent to you.

I am busy at the webinar time, are you offering the webinar at another time?

For each webinar we now offer the option to purchase access to the live event, or the recording or both.

I missed the live webinar, can I see a recording?

We understand schedules are busy.  We record our webinars.  If you register and pay for the webinar but are unable to attend, we automatically will email you a link to the webinar recording within 48 hours.  You are welcome to view the webinar recording at your convenience within 30 days.

Technical

Can I use the microphone and speakers of my computer as audio for the webinar?

Yes, simply select that when you log-in to the meeting. Be aware that your connection to the internet will influence the quality of the audio.  Some previous attendees to webinars have experienced poor quality audio on VoIP due to their connection. For the best experience we recommend using your telephone and dial-in to hear the audio.  Call-in numbers and access codes will be displayed when you log-in to the webinar on your computer or mobile device.

I live in a country other than the United States, do you have a call-in phone number for my country?

Some countries are supported by Go To Training’s call-in numbers including Canada and United Kingdom.  You may determine whether your country is supported in advance by testing your connection prior to the start of the event.  This testing capability is described in your registration confirmation email.

How do I test the connection in advance of the webinar?

Instructions to do this are included in your confirmation email. Make sure to check your spam email folder for Go To Training auto-generated emails as they sometimes are delivered there depending on the settings your IT team has created for your email server.

If you have technical problems you may call Go To Training support team at:

Toll Free:  855-352-9002

Long Distance: 805-617-7000

What is the call-in number for the webinar?

Instructions for calling in to the webinar are unique to each registrant and included in your confirmation email.  Make sure to check your spam email folder for Go To Training auto-generated emails as they sometimes are delivered there.  If you need to have your confirmation email resent to you, please email webinars@talentkeepers.com your request.

If you have technical problems you may call Go To Training support team at:

Toll Free:  855-352-9002

Long Distance: 805-617-7000

I was able to see the slides on the Go To Webinar site but could not hear the audio on the webinar.

We’re sorry you experienced technical difficulties.  Please send an email to webinars@talentkeepers.com and we will respond within 48 hours of your request.

I could not login to the Go To Webinar site for technical reasons but I heard the audio.

We’re sorry you experienced technical difficulties.  Please send an email to webinars@talentkeepers.com and we will respond within 48 hours of your request.

I bought the presentation slides, how do I download them?

The presentation slides are available for you to download 24 hours in advance of the live webinar or anytime thereafter for up to 30 days after the live event. You may access the download from your “My Account” dashboard on Talentkeepers.com. Simply log-in to your account, choose the blue “Presentation Slides” button.

I bought the recording of a live webinar, how do i access that?

The recording of a live webinar is available for viewing the next business day after the live event. For a Wednesday event, the webinar will be available to view beginning Thursday morning at 8:30 a.m. Eastern.  You may access the webinar from your “My Account” dashboard on Talentkeepers.com. Simply log-in to your account and choose the Recorded Webinars blue button.

Post Webinar Information

How do I receive the recertification credits from HRCI or SHRM for attending the webinar?

Many of our webinars are approved by HRCI and/or SHRM for certification credits.  At the end of each approved webinar we provide the Program ID for each organization. You use that number when you log-in to your account at either organization and request they apply the credits to your account. For more information here are the two websites for you:
HRCI
SHRM

I enjoyed the webinar, can I get the slides?

Yes.  You are now able to purchase the slides for any of our live webinars.  Please see individual webinar events for more details.

The presenter mentioned several free offers at the end of the webinar, how do I request those?

Thank you for your interest, please email solutions@talentkeepers.com to request.

I have questions about the topic presented in the webinar.

Thank you for your interest, please email your questions to solutions@talentkeepers.com and a talent management consultant will follow-up with you.

How do I unsubscribe from your mailing list?

Please send your unsubscribe request to  webinars@talentkeepers.com and we will promptly remove your email from our list.

If you have a question that was not addressed here please email it to webinars@talentkeepers.com and we will respond within 48 hours.