Webinar Frequently Asked Questions

Frequently Asked Questions about our Webinars

Have a question about webinar registration or payment? Expand any of the questions below for information. If your question is not here please email us at webinars@talentkeepers.com and we will respond within 48 hours.

Check out our upcoming webinar schedule

Payments

I don't have a Paypal account, how can I pay?

You do not need to have a Paypal account to pay for a TalentKeepers webinar and you do not need to create one.  Simply select the payment option, enter in your information and submit your credit or debit card information.

My company will not allow me to use Paypal, how can I pay?

Paypal is currently our only payment processor for our webinars. You do not need to have a Paypal account to pay for a TalentKeepers webinar and you do not need to create one. Simply select the payment option, enter in your information and submit your credit or debit card information.

My credit card is being rejected by Paypal, how can I pay?

Double check that the information you are submitting in the payment form; Name, Address, Phone, all must match the information on file with the credit card company. If this information does not match, your bank will not approve the transaction. For example, if a card is issued to a corporation at its headquarters in Boston with a Boston address and you enter in your local business office location address in Atlanta, your bank will not approve that payment to Paypal.

I don’t have a credit card, I only have a debit card, how can I pay?

You may use credit or debit cards for registration fees

Can I pay for 3 people to attend the webinar with one credit card transaction?

No.  Since registration and payment are unique to each webinar attendee login, each must be processed individually.

I can’t use a credit card to pay for the webinar, can you bill me?

We accept only credit or debit card payments for registration fees.

How can I obtain a copy of my receipt. for payment of the registration fee?

Thank you for registering for the webinar. A receipt for payment for the registration fee was automatically sent to the email address provided during registration.  Sometimes emails may land in spam folders or quarantine depending on your IT department settings on your email provider, so please check there first. Or you may email a request to webinars@talentkeepers.com and we will email you a copy of your receipt.

Can I buy a copy of the recording of the webinar?

Many of our most popular webinars on employee engagement and retention are now available on demand.  Check-out what is currently available at this link.

I can’t attend the webinar can I cancel and get my money back?

We understand schedules are busy. We record our webinars. If you register and pay for the webinar but are unable to attend, we automatically will email you a link to the webinar recording within 48 hours. You are welcome to view the webinar recording at your convenience within 30 days. If you would prefer instead to cancel, you may do so up until 24 hours in advance of the webinar. Just use the link in confirmation email to cancel your registration. You will receive a confirmation email on your cancellation and a credit for any fees you paid. Make sure to check your spam email folder for Go To Training auto-generated emails as they sometimes are delivered there depending on the settings your IT team has created for your email server.

I missed the webinar, can I get a refund?

We understand schedules are busy.  We record our webinars.  If you register and pay for the webinar but are unable to attend, we automatically will email you a link to the webinar recording within 48 hours.  You are welcome to view the webinar recording at your convenience within 30 days.  If you would prefer instead to cancel, just use the link in confirmation email to cancel your registration.  You will receive a confirmation email on your cancellation and a credit for any fees you paid. Make sure to check your spam email folder for Go To Training auto-generated emails as they sometimes are delivered there depending on the settings your IT team has created for your email server.

Registration

I want to transfer my registration to another person.

Unfortunately, neither TalentKeepers nor the Go To Training customer support team can edit the information in a registrant’s records. If this individual can simply send you the confirmation email you may use the link and attend in their place. Be aware however, that we track registrant name and email for the purposes of reporting to HRCI and SHRM the continuing education credits earned in TalentKeepers online and live workshops. If you plan to apply for HRCI or SHRM credits for attending, the registration must be in your name.

Can two people attend on one registration? We’ll be in different locations.

No. Each log-in requires a registration.

I’m registering for my manager, can you copy me on all the emails?

No. Go To Training will send all information to the email provided during registration.

I never got instructions on how to log-in to the webinar.

The instructions are in the confirmation email from Go To Training.  Make sure to check your spam email folder for Go To Training auto-generated emails as they sometimes are delivered there depending on the settings your IT team has created for your email server. If you still cannot find it, email a request to webinars@talentkeepers.com to have another reminder sent to you.

I registered but I did not get a confirmation email.

Make sure to check your spam email folder for Go To Training auto-generated emails as they sometimes are delivered there depending on the settings your IT team has created for your email server. If you still cannot find it, email a request to webinars@talentkeepers.com to have another reminder sent to you.

I am busy at the webinar time, are you offering the webinar at another time?

We understand schedules are busy.  We record our webinars.  If you register and pay for the webinar but are unable to attend, we automatically will email you a link to the webinar recording within 48 hours.  You are welcome to view the webinar recording at your convenience within 30 days.

I missed the live webinar, can I see a recording?

We understand schedules are busy.  We record our webinars.  If you register and pay for the webinar but are unable to attend, we automatically will email you a link to the webinar recording within 48 hours.  You are welcome to view the webinar recording at your convenience within 30 days.

Technical

Can I use the microphone and speakers of my computer as audio for the webinar?

Yes, simply select that when you log-in to the meeting. Be aware that your connection to the internet will influence the quality of the audio.  Some previous attendees to webinars have experienced poor quality audio on VoIP due to their connection. For the best experience we recommend using your telephone and dial-in to hear the audio.  Call-in numbers and access codes will be displayed when you log-in to the webinar on your computer or mobile device.

I live in a country other than the United States, do you have a call-in phone number for my country?

Some countries are supported by Go To Training’s call-in numbers including Canada and United Kingdom.  You may determine whether your country is supported in advance by testing your connection prior to the start of the event.  This testing capability is described in your registration confirmation email.

How do I test the connection in advance of the webinar?

Instructions to do this are included in your confirmation email. Make sure to check your spam email folder for Go To Training auto-generated emails as they sometimes are delivered there depending on the settings your IT team has created for your email server.

If you have technical problems you may call Go To Training support team at:

Toll Free:  855-352-9002

Long Distance: 805-617-7000

What is the call-in number for the webinar?

Instructions for calling in to the webinar are unique to each registrant and included in your confirmation email.  Make sure to check your spam email folder for Go To Training auto-generated emails as they sometimes are delivered there.  If you need to have your confirmation email resent to you, please email webinars@talentkeepers.com your request.

If you have technical problems you may call Go To Training support team at:

Toll Free:  855-352-9002

Long Distance: 805-617-7000

I was able to see the slides on the Go To Training site but could not hear the audio on the webinar.

We’re sorry you experienced technical difficulties.  Please send an email to webinars@talentkeepers.com and we will respond within 48 hours of your request.

I could not login to the Go To Training site for technical reasons but I heard the audio.

We’re sorry you experienced technical difficulties.  Please send an email to webinars@talentkeepers.com and we will respond within 48 hours of your request.

Post Webinar Information

How do I receive the recertification credits from HRCI or SHRM for attending the webinar?

Many of our webinars are approved by HRCI and/or SHRM for certification credits.  At the end of each approved webinar we provide the Program ID for each organization. You use that number when you log-in to your account at either organization and request they apply the credits to your account. For more information here are the two websites for you:
HRCI
SHRM

I enjoyed the webinar, can I get the slides?

We do not distribute the slides used in our webinars.  However, our whitepapers offer in-depth information on a variety of employee engagement topics.  Whitepapers may be downloaded from our website for free, you simply register to gain access to all available content.  Whitepapers are available here.

The presenter mentioned several free offers at the end of the webinar, how do I request those?

Thank you for your interest, please email solutions@talentkeepers.com to request.

I have questions about the topic presented in the webinar.

Thank you for your interest, please email your questions to solutions@talentkeepers.com and a talent management consultant will follow-up with you.

How do I unsubscribe from your mailing list?

Please send your unsubscribe request to  webinars@talentkeepers.com and we will promptly remove your email from our list.

If you have a question that was not addressed here please email it to webinars@talentkeepers.com and we will respond within 48 hours.