Frequently Asked Questions
about our Memberships

Have a question about membership registration or payment? Expand any of the questions below for information. If your question is not here please email us at webinars@talentkeepers.com and we will respond within 48 hours.

Check out our membership options

Webinar Frequently Asked Questions

Payments

I don't have a Paypal account, how can I pay?

You do not need to have a Paypal account to pay for a TalentKeepers membership and you do not need to create one.  Simply select the payment option, enter in your information and submit your credit or debit card information.

My company will not allow me to use Paypal, how can I pay?

Paypal is currently our only payment processor for our memberships. You do not need to have a Paypal account to pay for a TalentKeepers membership and you do not need to create one. Simply select the payment option, enter in your information and submit your credit or debit card information.

My credit card is being rejected by Paypal, how can I pay?

Double check that the information you are submitting in the payment form; Name, Address, Phone, all must match the information on file with the credit card company. If this information does not match, your bank will not approve the transaction. For example, if a card is issued to a corporation at its headquarters in Boston with a Boston address and you enter in your local business office location address in Atlanta, your bank will not approve that payment to Paypal.

I don’t have a credit card, I only have a debit card, how can I pay?

You may use credit or debit cards for registration fees

I can’t use a credit card to pay for the membership, can you bill me?

We accept only credit or debit card payments for registration fees.

How can I obtain a copy of my receipt. for payment of the registration fee?

A receipt for payment for the registration fee was automatically sent to the email address provided during registration.  Sometimes emails may land in spam folders or quarantine depending on your IT department settings on your email provider, so please check there first. Or you may email a request to webinars@talentkeepers.com and we will email you a copy of your receipt.

Registration

What is the difference between a Basic and Premium Membership?

Click Here to review the benefits of each of our membership levels.

What is the expiration date on my Premium Membership?

Your premium membership is a 1 year membership. Your premium membership will not automatically renew.  At the end of your membership year, your membership will automatically convert to a basic membership if you do not renew. If you want to continue as a premium member you will have to manual submit your credit or debit card information.

What happens at the end of my Premium Membership Year?

If you do not renew your premium membership you will automatically convert into a basic member.

What is the expiration date on my Basic Membership?

There is no expiration date on a basic membership.

What happens at the end of my Basic Membership year?

TalentKeepers Basic Memberships do not expire.

Can I register someone else for a membership?

You may register someone else for membership but you must enter their contact information in as the registrant. Then if it is a premium membership, you may pay with any credit or debit card, just be sure to use the billing information (name, address, zip) for the card when you advance to the payment step.

Technical

How do I get information about the webinars I received with my Premium Membership?

We offer support for our webinars for your convenience.  First, check out our Frequently Asked Questions about our webinars.  If your question is not answered after reviewing them, please email webinars@talentkeepers.com.  Please allow 48 hours for a response to your question.

Where do I find my account information?

Look to the top right of any page on the TalentKeepers website.  Confirm you are logged-in.  Once you are click the Edit Profile button to see your account details.

I bought an on-demand webinar, how do I access it?

Look to the top right of any page on the TalentKeepers website.  Confirm you are logged-in.  Once you are click the Edit Profile button to see your account details. Click the on-demand webinars button to view your webinar.

General

How do I unsubscribe from your mailing list?

Please send your unsubscribe request to  webinars@talentkeepers.com and we will promptly remove your email from our list.

If you have a question that was not addressed here please email it to webinars@talentkeepers.com and we will respond within 48 hours.