Engaged agents lead to positive performance metrics across the board: customer satisfaction, NPS, quality, profitability. You’ve dedicated time and money to programs designed to create a positive culture to retain employees longer. If you haven’t seen the results you need, check out our proven 6-Step Plan. This webinar highlights the best tactics for call center agent retention.
Sign up for this one hour webinar and learn new strategies that are absolutely proven to deliver results.
You will learn:
• How to size your attrition problem starting with calculating the cost of agent turnover with our exclusive complimentary tool
• How to reengineer your onboarding process and make it one of your strongest retention tools
• How to develop your leaders into your greatest asset in your goal to increase retention
• How to develop relevant metrics, goals and accountability
• Ways to improve team KPIs and performance
• Essential strategies to cut early turnover
• Hear several case studies of organizations like yours
Attendees will earn 1.0 HRCI general recertification credit or 1.0 SHRM PDC.
We accept credit or debit card payments for the registration fee.
Our No Worries Assurance – We know schedules are busy. If you are unable to attend the live webinar we will send you a link to recording you may view at your convenience within 30 days.